Sophos enterprise console not updating clients

30-Apr-2017 23:15

Somewhere between 8.0.5 and the current 9.0.5, there would appear to have been a change in the internal structure of the Sophos Anti-virus Article Published: Tuesday, 26 November, 2013 Article Revision Date: Tuesday, 26 November, 2013 This site is not associated with the Microsoft Corporation.

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Previously, I had been able to use the SEC-generated installer to install and run Sophos on a Mac seamlessly; the update location information and account credentials were automatically filled during login, I ran the installer and it was perfectly set up.

Now, however, Sophos installs on a Mac but never updates because it doesn't have the update location OR credentials.

Has anyone else run across this problem or know why it is happening? That will "pre-populate" the update location & credentials before the endpoint communicates with the Enterprise Console.

Also FWIW, all Sophos endpoint licenses include standard 24/7/365 support via telephone and email.

-help you fix problems fast and clean up remote computers.

- Get instant reports and schedule them to send automatically.

sophos enterprise console not updating clients-32

This will also ensure that you are protected for the full length of your new license. Click Change next to Password and enter your new password. Go to Configure new policies and features (page 5) for information about how to configure policies for new features.The server has an encrypted tunnel connection and read-only pass through authentication to a SMB share on an internal security server running Windows Server 2008 SP2 and Sophos Enterprise Console 5.2.1.The SMB share is the same as the one exposed to the internal LAN for direct SMB updating and Windows clients using either HTTP or SMB will update successfully.I have Sophos Endpoint Security and Control, which includes Sophos Enterprise Console (SEC).I'm currently running version 4.5 of SEC, which is an older version.

This will also ensure that you are protected for the full length of your new license. Click Change next to Password and enter your new password. Go to Configure new policies and features (page 5) for information about how to configure policies for new features.

The server has an encrypted tunnel connection and read-only pass through authentication to a SMB share on an internal security server running Windows Server 2008 SP2 and Sophos Enterprise Console 5.2.1.

The SMB share is the same as the one exposed to the internal LAN for direct SMB updating and Windows clients using either HTTP or SMB will update successfully.

I have Sophos Endpoint Security and Control, which includes Sophos Enterprise Console (SEC).

I'm currently running version 4.5 of SEC, which is an older version.

If you have been deploying Sophos Enterprise Console 5 to update Mac OS X using a HTTP connection, end devices may start refusing to connect to the Primary server.